User-Centred Interaction Design for Enhancing Professional Well-Being in Healthcare Environments
#Open access #Peer-reviewed #Journal
Published 3 March 2026
Maria Chiara Caschera, Tiziana Guzzo
Healthcare professionals often work in demanding environments where high workloads, time pressure, and complex responsibilities can negatively affect their well-being. This study explores the role of user-centred design approaches in healthcare applications for identifying user requirements, including diverse stakeholder needs, complex interaction workflows, and organizational constraints.
The researchers developed a user-centred interaction design framework that actively involves healthcare professionals, managers, and other stakeholders in the design process. Through co-design events and collaborative discussions, participants shared their experiences and identified the types of data, platform features, and interaction methods that could help monitor stress levels and support resilience at work.
Using tools such as personas and realistic scenarios, the study translated these insights into concrete design requirements for a web-based Change Management Platform developed within the KEEPCARING project. The findings show that directly involving end users in the design process can help create more effective and user-friendly digital solutions to support healthcare professionals’ well-being and prevent burnout.